الفرق بين الهندرة والجودة الشاملة

[أم غلا]

علاقة ادارة الجودة الشاملة بالهندرة (Relationship with total quality management Bahindrh)

الهندره كلمة عربية جديدة مركبة من كلمتي (هندسة) و(إدارة) وهي في الواقع ترجمة للمصطلح (إعادة هندسة الأعمال)، أو (إعادة هندسة نظم العمل).والذي عني بالإنجليزي Business Reengineering
(Total Quality) والجودة الشاملة
يمكن اعتبار الجودة الشاملة و الهندرة الادارية ( TQM and BPR management) وجهان لعملة واحدة حيث ان درجة التطابق و التكامل بين المفهومين هو انهما مكملان بعضهما البعض و لكن بوجود بعض الفروقات البسيطة ولكن تعتبر ادارة الجودة الشاملة مطلب اساسي في تحقيق الهندرة بنجاح و اما الفروقات هي على النحو التالي:الهندرة و ادارة الجودة الشاملة

تعمل الهندرة على تحقيق ما ترغب المنظمات الادارية تحقيقه ولكن في فترة وجيزة و تعمل ادارة الجودة الشاملة على تحقيق ما ترغب المنظمات الادارية تحقيقه بصورة بطيئة
تهدف الهندرة إلى احداث تغيرات جذرية ولكن بصورة تدريجية ، تعمل ادارة الجودة على تحقيق تحسينات اضافية جديدة
يحتاج تطبيق الهندرة إلى المتابعة و الرقابة الادارية اليومية ، مفهوم ادارة الجودة بعد تطبيقه و استخدامه بصورة اساسية لا حاجة إلى الرقابة الادارية الدائمة و المستمرة عليه

عوامل نجاح الهندرة:
يتطلب تطبيق مفهوم الهندرة مجموعة من العناصر و العوامل و تشمل العناصر التالية:
أ - ان تكون التنظيمات قد طبقت مفهوم ادارة الجودة الشاملة و سلسلة المواصفات العالمية ((iso 9000 على السلع و الخدمات التي تقوم بانتاجها.
ب - ان تكون هناك حاجة ملحة و قناعة تامة من قبل الادارة بالعمل على تطبيق ادارة الهندسة الادارية.
جـ - ضرورة دعم الادارة العليا حيث يتم البدء في تطبيقها من الادارة العليا ومن ثم الوصول إلى الادارة الوسطى و الدنيا.
د - ضرورة ابتكار اساليب عمل جديدة و كوادر بشرية جديدة ذات مهارات و قدرات عالية.
هـ - ضرورة التركيز على عمليات و ليس الادارات لغايات ارضاء الجمهور من خلال نوع الخدمة و السلعة المقدمة وليس الادارات أو تغيرها.
و- التركيز على نوعية و تركيبة فرق العمل التي تقوم باداء العمل.
حـ - التركيز على الابتكار و الإبداع في العمليات التنظيمية بشكل يؤدي إلى تقديم خدمات ذات مواصفات جيد تعكس رضا الجمهور.
خـ - ضرورة التخطيط العلمي لانجاح تطبيق الهندرة من خلال دراسة البيئة التنظيمية بشكل جيد للتعرف على جميع التغيرات اللازمة تسهل نجاح هذه العملية.
ز- محاولة التقليل من مقاومة العاملين للتغيير في مفهوم الهندرة من خلال توعية الأفراد و الفوائد التي من الممكن ان تعود عليهم عند نجاحها في تطبيق هذا المفهوم؟.
عوامل فشل الهندرة:
*- عدم توفر المعلومات اللازمة لتطبيق مشاريع الهندرة.
*- مقاومة بعض الموظفين للهندرة.
*- عدم وضوح الأدوار لبعض الموظفين في مشروع الهندرة.
*- قصور النظرة المستقبلية لبعض المنظمات.
*- قصور تدريب وتأهيل الموارد البشرية لمشاريع الهندرة.
مزايا الهندرة في تحقيق التطوير التنظيمي:
ان تطبيق الهندرة الادارية يمد التنظيمات الادارية بمزايا متعددة تساعد على تحقيق التطوير التنظيمي و هذه المزايا تتمثل فيما يلي:
- اعطاء التنظيمات مرونة عالية من خلال تمتع فرق العمل بصلاحيات واسعة وممارسة اتخاذ قرارات بدرجة عالية من الاستقلالية.
- اعتماد معايير تقييم المدراء الجماعي و من ثم اعطاء التعويضات و الحوافز بناء على المنتج النهائي لفرق العمل.
- اعتماد فرق العمل على منهجية الإبداع و الابتكار لغاية المحافظة على التنظيمات في حالة جيدو ووضع تنافسي جيد ومن ثم زيادة قدرات التنظيمات على مواجهة التحديات .
- طبيعة فرق العمل التي تقوم على اساس التنظيم الحيوي و التي يعتبر من التنظيمات التي يتم تصميمها من اجل مواجهة المتغيرات البيئية المعقدة
تعلمت أن القلوب أوعية والشفاه أقفالها والألسن مفاتيحها فليحفظ كل إنسان مفتاح سره

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